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Xsis IncIs an Information Technology (IT)and Services Company

question 45

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Xsis Inc.is an information technology (IT) and services company.It used to outsource its technical support calls to a company located in a Southeast Asian country.Xsis Inc.started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel.The reduction in the volume of calls for its services led Xsis Inc.to terminate its outsourcing contract.Identify the appropriate issue related to outsourcing that led Xsis Inc.to terminate its contract with the company in Southeast Asia.


Definitions:

Supply Chain

The entire system of producing and delivering a product or service, from the initial sourcing of materials to the final delivery to consumers.

Customer Orders

Requests made by customers to purchase specific products or services from a business, often requiring processing and fulfillment.

Financial Resources

Assets or capital available to an individual or organization for spending or investing.

Specialized Mode

A specific way of operation or function that is designed for a particular purpose or task, often seen in technology or transportation sectors.

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