Xsis IncIs an Information Technology (IT)and Services Company

question 45

Multiple Choice

Xsis Inc.is an information technology (IT) and services company.It used to outsource its technical support calls to a company located in a Southeast Asian country.Xsis Inc.started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel.The reduction in the volume of calls for its services led Xsis Inc.to terminate its outsourcing contract.Identify the appropriate issue related to outsourcing that led Xsis Inc.to terminate its contract with the company in Southeast Asia.

• A)Employee morale
• B)Technical and legal issues
• C)Negative impact on customer relationships and satisfaction
• D)Data security and integrity issues

---

Definitions:

Grapevine

An informal channel of communication within an organization, which is based on personal contacts and unofficial lines of communication.

Employees' Opinions

The perspectives, beliefs, and attitudes of employees regarding their workplace, workplace conditions, management, and organizational policies.

Official Communication Network

The formally established channels of information exchange within an organization.

Nonverbal Communication

The process of conveying a message without the use of words, which can include gestures, facial expressions, body language, and tone of voice.