What Does "Grievance Upheld" Mean in an Arbitration Ruling

question 18

Multiple Choice

What does "grievance upheld" mean in an arbitration ruling?

• A) Management's position was not supported.
• B) The union's position was not supported.
• C) The union's position was partially supported.
• D) Management's position was supported.

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Definitions:

Assembly Chart

A graphic means of identifying how components flow into subassemblies and final products.

Exploded View

A diagram or illustration that shows the components of an object slightly separated by distance or suspended in surrounding space, depicting the relationship or order of assembly of various parts.

Three-dimensional

Pertaining to an object or space having width, height, and depth.

Moment-of-truth

Critical points in the service delivery process where customers interact with the service and form impressions about its quality.