British Telecom, United Airlines, and Other Companies That Focused Their

question 70

Multiple Choice

British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

• A) And higher market share
• B) But lost their competitive edge and fell short of their performance targets
• C) But only for a short time as competitors copied their efforts
• D) Because they were linked to their business strategies.

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Definitions:

Owner's Capital

The amount of money and assets owned by the proprietor in a business after liabilities have been deducted.

Electronic Repair Revenues

Income generated from services related to fixing electronic devices.

Expenses

Costs incurred in the process of earning revenue, typically reflected in the income statement to calculate net income.

Financial Information

Data relating to the financial status, performance, and changes in financial position of an entity.