Business Service Management Is an Approach for Linking __________ or Metrics

question 71

Multiple Choice

Business service management is an approach for linking __________ or metrics of IT to business goals to determine the impact on the business.

• A) Key performance indicators KPIs)
• B) Critical success factors CSFs)
• C) Scorecards
• D) Financials

---

Definitions:

Locomotor-genital Stage

A stage in human development that typically occurs from the age of 5 to puberty, where children gain greater mobility and become more concerned with their genitals and the differences between sexes.

Ego Integrity

A sense of coherence and wholeness that one experiences upon reflecting on their life, typically achieved in late adulthood, according to Erikson's stages of psychosocial development.

Irrelevant

Not connected with or relevant to something.

Incomplete

A state of being not fully formed, finished, or lacking some parts.