Lessons That EBay and Genpact Learned from the BPO Implementation

question 68

Multiple Choice

Lessons that eBay and Genpact learned from the BPO implementation include each of the following except:

• A) Manage change by securing the commitment of senior leaders
• B) Set realistic expectations and manage them actively
• C) Focus on minimizing costs
• D) Anticipate risks and formulate a plan for mitigating them

Evaluate the implications of goods being destroyed before delivery.

Identify the legal distinctions between title, ownership, and possession in the context of goods.

Understand the functional benefits of packaging and how it adds value to the product for consumers.

Grasp the communication benefits of packaging including brand recognition and conveying product information.

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Definitions:

Hypothalamus

A brain structure, located just above the brain stem, that performs a number of important tasks, including the regulation of hunger, thirst, and sexual desire, and connects the nervous system to the endocrine system.

Gonads

The primary reproductive organs that produce gametes (sperm in males, ova in females) and sex hormones, including testes in males and ovaries in females.

Secondary Sex Characteristics

The anatomical and physiological signs that outwardly distinguish males from females.

Menarche

The first occurrence of menstruation in girls, marking a significant milestone in female puberty and reproductive maturity.