Following a Customer's Order from an E-Commerce Site, Merchants Scramble

question 64

True/False

Following a customer's order from an e-commerce site, merchants scramble to find products to be shipped, pack them, arrange for delivery, collect payment and handle returns of unwanted or defective products. These activities are collectively known as order fulfillment.

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Definitions:

Empowerment

Giving people the authority, opportunity, and motivation to take initiative and solve organizational problems.

Authority

The legitimate power or right granted to an individual or organization to make decisions, command, or govern.

Opportunity

A situation or condition that puts someone in a position to achieve success or progress.

Rosabeth Moss Kanter

A professor of business at Harvard Business School, known for her research on strategy, innovation, and leadership.