When a Customer Calls an Organization's Customer Service Center, the Service

question 87

Multiple Choice

When a customer calls an organization's customer service center, the service representative has access to a complete history of the customer's previous calls as well as a list of the services they have purchased and a customer profitability score. All of this information is up-to-date and is accessed from the company's _________________.

• A) Management Information System
• B) Transactional Database System
• C) Active Data warehouse ADW)
• D) Online Transaction Processing OLTP) System

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Definitions:

Findings

Conclusions or results discovered from research, experiments, or inquiries, regarded as significant insights or evidence.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation.

Theory

A systematic set of ideas intended to explain facts or phenomena, serving as a foundation for further investigation.

Normative-stage Model

A theory suggesting that human development proceeds through a series of predetermined stages associated with specific ages.