When a Customer Calls an Organization's Customer Service Center, the Service

question 87

Multiple Choice

When a customer calls an organization's customer service center, the service representative has access to a complete history of the customer's previous calls as well as a list of the services they have purchased and a customer profitability score. All of this information is up-to-date and is accessed from the company's _________________.

• A) Management Information System
• B) Transactional Database System
• C) Active Data warehouse ADW)
• D) Online Transaction Processing OLTP) System

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Definitions:

Organismic Impulses

Intrinsic inclinations or drives within an organism that guide behavior or responses to certain stimuli or needs.

Completion

The act or process of finishing something, bringing it to an end or to a state of completion.

Emotion-Focused

Pertains to approaches in therapy and psychology that prioritize the role of emotion in human behavior and the therapeutic process.

Couple Therapy

A form of psychotherapy aimed at helping partners in a relationship resolve conflicts, improve communication, and strengthen their relationship.