Regarding Good Phone Techniques, When Screening Calls for Others, It

question 75

Multiple Choice

Regarding good phone techniques, when screening calls for others, it is important to _____.

• A) only identify yourself
• B) only offer assistance
• C) first identify the organization and yourself and then offer assistance
• D) keep your identity confidential
• E) refuse to connect to the person concerned unless a valid reason is given

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Definitions:

Ideal Self

The representation of the attributes one aspires to have, reflecting personal goals and standards of perfection.

Ought Self

The Ought Self is a component of self-discrepancy theory that represents the attributes a person believes they should possess, often influenced by societal expectations or personal obligations.

Working Self-concept

The subset of an individual's self-knowledge that is brought to mind in a particular context, influencing behavior and self-presentation in that situation.

Self and Informant

In psychological assessments, contrasts data retrieved directly from the subject (self-reports) with data derived from others who know the subject well (informant reports) to ensure accuracy and objectivity.