When Screening a Phone Call, an Assistant to a Busy

question 47

Multiple Choice

When screening a phone call, an assistant to a busy executive must _____.

• A) courteously ask the purpose of the call
• B) put the caller on hold for extended periods of time
• C) promise a callback by the executive
• D) promptly redirect the call to another assistant
• E) disconnect the call

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Definitions:

Place Theory

A theory in hearing that suggests tones are perceived by the location of their specific frequency along the cochlea's basilar membrane.

Pitch

The perceptual attribute of sounds that allows their ordering on a frequency-related scale, experienced as highness or lowness.

Basic Tastes

The fundamental taste sensations humans can perceive, including sweet, sour, salty, bitter, and umami.

Visual Illusions

Perceptual anomalies where visual perception differs from reality, often due to the brain's interpretation of ambiguous or misleading visual information.