In Terms of Effective Phone Procedures, When a Person Initiates

question 72

Multiple Choice

In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.

• A) dominate the conversation
• B) state the purpose of the call only after a period of time has elapsed
• C) use the listener's time efficiently by sticking to the point
• D) get the point across even if it requires interrupting the speaker
• E) speak only when the listener asks him or her a question

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Definitions:

Process Recording

A method in social work education and practice that involves detailed documenting of interactions for analysis and improvement.

Worker's Impressions

The personal thoughts, judgments, or feelings of a professional, often a social worker or therapist, based on their observations and interactions with clients or cases.

Interview

A structured or semi-structured conversation where questions are asked to obtain information, insights, or assessments from an individual or group.

Treatment Conferences

Meetings focused on the planning, review, and coordination of a client's treatment plan, often involving various healthcare providers or support staff.