In Terms of Effective Phone Procedures, When a Person Initiates

question 72

Multiple Choice

In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.

• A) dominate the conversation
• B) state the purpose of the call only after a period of time has elapsed
• C) use the listener's time efficiently by sticking to the point
• D) get the point across even if it requires interrupting the speaker
• E) speak only when the listener asks him or her a question

---

Definitions:

Economic Inefficiencies

Circumstances where resources are not optimally allocated, leading to waste or losses in potential value within an economy.

Product Variety

The assortment of different goods or services offered by a firm or market to cater to diverse consumer preferences.

Monopolistically Competitive

A marketplace configuration in which a wide variety of firms supply products that are analogous but not identical, thereby granting them a modicum of market influence.

Elastic

A characteristic of goods where their demand or supply changes significantly when the price changes.