Which of the Following Exemplifies a Good Way to Present

question 66

Multiple Choice

Which of the following exemplifies a good way to present bad news to a customer?

• A) The phone was damaged because you used it improperly, so we cannot offer a replacement.
• B) I cannot help you in any way as the fault is entirely yours for not reading the product documentation.
• C) You were informed of the rules prior to purchase. Hence, we cannot accept your claim.
• D) You made the mistake of misusing your product, so I cannot help you in any way.
• E) In the interest of fairness, we cannot offer customized discounts to selective customers.

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Definitions:

Erosion

The process of wearing away rocks and soil by water, wind, or ice, often shaping the Earth's surface.

Deformation

The alteration of the shape or size of rocks and geological structures, often under the influence of tectonic forces.

Metamorphism

The process by which a rock's structure or mineral composition is transformed by heat, pressure, or chemical reactions.

Mineral Chemistry

The study of the chemical composition and structure of minerals, including the elements they contain and how those elements are bonded.