In Composing a Claim Message Using the Indirect Approach, You

question 13

Multiple Choice

In composing a claim message using the indirect approach, you should _____.

• A) use an objective tone to advance your cause
• B) advance your cause with one-sided language
• C) never request a specific adjustment or alternative solution
• D) leave it to your reader to decide what is fair
• E) emphasize your feelings as much as possible

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Definitions:

Role Strain

The stress or tension experienced by an individual when conflicting demands are made on the person within the same role.

Role Inconsistency

The conflict or strain experienced by an individual when the expectations of different roles they occupy clash or are incompatible.

Social Rank

The position or standing of an individual or group within the social hierarchy of a society.

Established Position

A status or rank within a group or society that is recognized and often secured based on factors such as experience, achievements, or seniority.