Which of the Following Sentences Is the Most Appropriate to Use

question 10

Multiple Choice

Which of the following sentences is the most appropriate to use at the beginning of an indirect claim message?

• A) You must find a solution to this problem because it has repeatedly disappointed me.
• B) I would like to put forth a very serious complaint against your substandard services.
• C) We received our lawn mower on December 24.
• D) Based on my negative experience with your services, I demand a refund.
• E) You have not delivered your goods in proper condition.

Recognize the consumer protections provided by laws and regulations against misleading advertisements and fraud.

Understand the role and enforcement actions of the Federal Trade Commission (FTC) in protecting consumers.

Grasp the specifics of consumer protection in the context of online and digital environments.

Appreciate the significance of truthfulness in advertising and the requirement for ad substantiation.

---

Definitions:

Status Recognition

is the acknowledgment or esteem received from others because of one’s position, achievements, or qualities.

Prestige Status

A social standing that denotes respect, admiration, or significance within a particular context or community.

Means Of Production

The physical, non-human inputs like factories, machinery, and tools used in the production process to generate economic value.

Karl Marx

A 19th-century philosopher, economist, and revolutionary known for his theories about capitalism and communism.