Which of the Following Is the Last Step to Be

question 31

Multiple Choice

Which of the following is the last step to be taken when drafting your claim message?

• A) Recap the major facts to permit a decision.
• B) End positively-friendly but firm.
• C) Seek corrective action.
• D) Directly present the claim.
• E) Present an overview of the problem.

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Definitions:

Anticipate

To predict, based on experience and training, situations or events that may be likely to occur, that may or may not require intervention.

Special Procedure

In medical contexts, a term for a specific, non-standardized diagnostic or therapeutic action taken to address a unique patient condition or situation.

Aseptic Hand Wash

A hand washing technique aimed at removing or killing pathogenic microorganisms to prevent infection, utilizing specific antiseptic agents.

Cleanliness

The state or quality of being clean and free from dirt, and the process of achieving and maintaining that state.