Which of the Following Is a Good Strategy to Use

question 27

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

• A) Avoid offering an alternative solution for regular customers.
• B) Show that your reasons for the negative decision will benefit the reader in the long run.
• C) Directly tell your readers where they went wrong and what led you to refuse their request.
• D) Deliver the message without any explanation or reasoning.
• E) Emphasize the main negative point to ensure that your reader understands your intentions.

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Definitions:

Operant Conditioning

A learning process in which the probability of a behavior is changed by its consequences, such as rewards or punishments.

Stimulus Generalization

The process by which a conditioned response is made in response to stimuli that are similar to the conditioned stimulus but not identical.

Classically Conditioned

The process by which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit a similar response.

Rectangle

A quadrilateral with four right angles and opposite sides that are parallel and of equal length.