Which of the Following Exemplifies a Good Way to Present

question 66

Multiple Choice

Which of the following exemplifies a good way to present bad news to a customer?

• A) The phone was damaged because you used it improperly, so we cannot offer a replacement.
• B) I cannot help you in any way as the fault is entirely yours for not reading the product documentation.
• C) You were informed of the rules prior to purchase. Hence, we cannot accept your claim.
• D) You made the mistake of misusing your product, so I cannot help you in any way.
• E) In the interest of fairness, we cannot offer customized discounts to selective customers.

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Definitions:

Appositional

Growth or movement towards each other or towards a common point, often used in anatomical or dental contexts.

Oppositional

Characterized by resistance or dissent in attitude or action, often seen in behaviors that are contrary to those expected or requested by others.

Lamellae

Thin layers or plates of tissue, as in the bones, or in the chloroplasts of plant cells, where they form the grana.

Lacunae

Small cavities in bone or cartilage tissue that house osteocytes or chondrocytes, respectively, essential for tissue health and maintenance.