In Composing a Claim Message Using the Indirect Approach, You

question 13

Multiple Choice

In composing a claim message using the indirect approach, you should _____.

• A) use an objective tone to advance your cause
• B) advance your cause with one-sided language
• C) never request a specific adjustment or alternative solution
• D) leave it to your reader to decide what is fair
• E) emphasize your feelings as much as possible

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Definitions:

Frontline Emissary

An individual representing a company or organization, dedicated to navigating and mediating interactions between the company and its customers.

Cold Calls

A method of prospecting in which salespeople telephone or go to see potential customers without appointments.

Business Cards

Small cards printed with one's name, professional occupation, company position, business address, and other relevant contact information.

Office Products

Supplies and equipment used in offices for administrative or creative tasks, such as paper, printers, and office furniture.