Which of the Following Is NOT a Guideline That You

question 2

Multiple Choice

Which of the following is NOT a guideline that you should follow when writing a claim message?

• A) Your closing should indicate that you are trying to maintain a positive relationship.
• B) Because you expect resistance from your reader, you must write your message in active voice.
• C) Your message should give just enough information to allow the reader to make a judgment.
• D) If there were consequences to what happened, include them.
• E) Present your case using facts and logic and avoid focusing on your emotions.

---

Definitions:

Frequent Contacts File

A collection or record of individuals or entities that are contacted or interacted with regularly, often used for quick reference.

Echoic Memory

A component of sensory memory that retains audio information, allowing brief recall of sounds recently heard.

Alan Baddeley

A psychologist renowned for his work on human memory, particularly for developing the model of working memory.

Working Memory

A mental system designed to hold information momentarily, allowing for its processing and manipulation.