Which of the Following Is True of Writing a Claim

question 19

Multiple Choice

Which of the following is true of writing a claim message?

• A) You should manipulate the facts to permit a favorable decision.
• B) You should avoid seeking corrective action.
• C) You should first identify the situation and lead into the problem.
• D) You should end the message with an apology.
• E) You should not be firm when stating the facts.

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Definitions:

Services Rendered

Services rendered refer to the completion and provision of services agreed upon between a provider and a recipient.

Undisclosed Principal

A party in a contractual agreement whose identity is not revealed to the third party by the agent during the time of the agreement.

Partially Disclosed Principal

A principal whose identity is not known by a third party, although the third party is aware that the agent is making an agreement on behalf of a principal.

Vicariously Liable

A legal principle under which an individual or entity can be held legally responsible for the actions of another, typically in an employer-employee relationship.