Which of the Following Should Be the First Step When

question 21

Multiple Choice

Which of the following should be the first step when preparing a negative announcement?

• A) To provide solutions to the problems that the news may have created for the reader
• B) To present the justification material
• C) To use appropriate goodwill talk
• D) To use a buffer that sets up justification for the bad news
• E) To deliver the bad news positively but clearly

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Definitions:

Communication Roadblocks

Obstacles that hinder effective exchange of ideas or information, including physical, psychological, or emotional barriers.

Nutrition Counselors

Experts who guide individuals on dietary choices to improve health outcomes and manage specific health conditions.

Affirming Positive Behaviors

The practice of recognizing and encouraging positive actions and attitudes in others to promote further positive behavior.

Counseling Strategy

An approach or plan designed to guide the process of counseling, aiming at effective communication and problem-solving techniques to help clients.