Which of the Following Guidelines Should Be Followed When Granting

question 16

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should reiterate that it was not your company's fault.
• C) You should use negative words if the reader has accused you or your company.
• D) You should avoid language that makes the customer's complaint the focus of your message.
• E) You should use the we-viewpoint in writing your message.

---

Definitions:

Brainstem

A part of the brain that controls basic life functions such as heart rate, breathing, and sleeping.

Hippocampus

A region of the brain involved in memory formation, organization, and retrieval, as well as spatial navigation.

Hypothalamus

A small region at the base of the brain responsible for controlling numerous bodily functions, including hunger, thirst, temperature regulation, and the release of various hormones.

Brain Complexity

The intricate structure and dynamic functions of the brain, encompassing vast networks of neurons and their connections.