Which of the Following Should Be Followed When Granting an Adjustment

question 36

Multiple Choice

Which of the following should be followed when granting an adjustment?

• A) You should avoid admitting that it was your company's fault.
• B) You should explain what is being done to correct the situation.
• C) You should use negative words to describe what went wrong.
• D) You should make the customer's complaint the focus of your message.
• E) You should include an apology at the end of the message.

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Definitions:

Intranet

A private network accessible only to an organization's staff, often used to share information, operational systems, and computing services within the organization.

Suppliers

Businesses or individuals that provide goods or services to other businesses or consumers, usually in a B2B (business-to-business) context.

Customers

Individuals or entities that purchase goods or services from a company or business.

Firewall

Limits data transfers to certain locations and log system use so that managers can identify attempts to log on with invalid passwords and other threats to a system’s security.