In Which of the Following Situations Should One Use the Direct

question 10

Multiple Choice

In which of the following situations should one use the direct order in writing a message?

• A) In writing a message that is likely to evoke a neutral response from the reader
• B) In writing a message to persuade a client of a business deal of which he/she is not very convinced
• C) In writing a message that is likely to evoke a negative response from the reader
• D) In writing a message offering an explanation to stakeholders in times of crisis
• E) In writing a message informing a customer about the cancellation of a major order

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Definitions:

Behaviour

The actions or reactions of an entity, often in relation to the environment or stimuli.

Psychotherapy

A therapeutic treatment involving psychological techniques, where a trained therapist helps a patient tackle specific or general problems, or improve mental health.

Biomedical Treatments

Medical approaches to treating physical and psychological conditions, often involving medication or surgery.

Group Therapies

Psychological treatments involving a group of patients who discuss their issues together, often led by a therapist, to provide mutual support and insights.