Which of the Following Guidelines Should Be Followed When Writing

question 31

Multiple Choice

Which of the following guidelines should be followed when writing a message carrying good-news?

• A) The message should be written using the indirect approach of organizing information.
• B) The prefatory material in the message should be explained in detail, and the main objective should be kept brief.
• C) The objective or key point of the message should be presented at the end.
• D) If parts of the objective require explanation, the explanations must be included in the message.
• E) Phrases such as "as soon as possible" or "at your convenience" should be included at the end of the message.

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Definitions:

Customer-Driven

A business strategy that focuses on creating products and services based on the preferences and feedback of customers to meet their needs effectively.

Empowering Employees

The process of giving workers more autonomy, authority, and control over their work to increase engagement and productivity.

TQM

Total Quality Management, a systematic approach focused on continuous improvement of processes, products, and services to achieve a higher level of customer satisfaction.

TQM Advocates

Proponents of Total Quality Management, a management approach focused on continuous improvement and customer satisfaction across all organizational processes.