If You Are Seeking Only One Piece of Information in a Routine

question 7

Multiple Choice

If you are seeking only one piece of information in a routine inquiry message, you should _____.

• A) begin the message with a specific question
• B) open the message with an expression of thanks
• C) write the message using the we-viewpoint
• D) avoid using the active voice in writing sentences
• E) use clichés that sound positive to build goodwill

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Definitions:

Attention-Deficit/Hyperactivity Disorder

A neurodevelopmental disorder characterized by difficulties in maintaining attention and/or hyperactive and impulsive behavior.

Juvenile Delinquent Behavior

Conduct by a young person, typically under the age of 18, which is illegal or antisocial.

Institutionalization

The process by which individuals are placed or maintained in an institutional setting, such as a hospital or prison, which can impact their behaviors and attitudes.

Relational Aggression

A type of aggression in which harm is caused through manipulation or damage to relationships or social standing, rather than through physical violence.