Which of the Following Guidelines Should Be Followed When Responding

question 72

Multiple Choice

Which of the following guidelines should be followed when responding favorably to questions in a routine inquiry message?

• A) Order your answers logically or arrange them in paragraphs.
• B) Make your answers stand out by responding to each question in a new message.
• C) When answering more than one question, answer only the most important one.
• D) Avoid telling the reader that you are complying with his or her request.
• E) Avoid numbering your answers, especially if your reader numbered the questions.

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Definitions:

Door-in-the-face Technique

A persuasion strategy where a larger, unreasonable request is made first with the expectation of being refused, followed by the real, smaller request.

Persuasion Strategies

Persuasion strategies are techniques designed to change the beliefs, attitudes, or behaviors of others in a particular direction.

Cognitive Dissonance

A psychological phenomenon involving discomfort felt at conflicting beliefs, values, or attitudes, leading to an alteration in one of the conflicting factors.

Door-in-the-face Technique

A persuasion strategy where a large, likely-to-be-rejected request is followed by a smaller, more reasonable request.