Which of the Following Guidelines Should Be Followed When Writing

question 34

Multiple Choice

Which of the following guidelines should be followed when writing order acknowledgement messages?

• A) Begin the message with bad news if there is any.
• B) Focus on the delay of an order and emphasize that it is your company's fault.
• C) Include information about new products, services, or opportunities for the reader.
• D) Refrain from mentioning a delay if it is due to unexpected reasons.
• E) Avoid wasting time in building goodwill and stick to the main point.