Which of the Following Is an Example of External-Operational Communication

question 25

Multiple Choice

Which of the following is an example of external-operational communication?

• A) Discussions held by the senior management to determine the goals and processes of a business
• B) Orders and instructions issued by supervisors to employees about handling irate customers
• C) Discussion between the CEOs of two companies regarding a possible merger of their companies
• D) Employees' reports concerning sales, production, inventories, finance, and maintenance
• E) Messages written by employees to their supervisors regarding the progress of their work

---

Definitions:

Task-Oriented

Focused on the completion of specific tasks or objectives, often emphasizing efficiency and effectiveness in achieving results.

Relations-Oriented Behaviors

Actions and practices that emphasize building and maintaining positive relationships within an organization.

Effective Leadership

Leadership characterized by the ability to achieve desired results or outcomes through the efficient management of teams or resources.

Instrumental Leadership

A leadership style focused on achieving specific tasks and goals through clear directives, structure, and practical support.