An Angry Customer Calls the Public Relations Department of Neptune

question 4

Multiple Choice

An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.

• A) internal-operational communication
• B) external-operational communication
• C) personal communication
• D) informal communication
• E) grapevine communication

---

Definitions:

Spending Variance

The difference between the actual spending and the budgeted or planned spending in a given period.

Catering Supplies

Items and ingredients needed for preparing and serving food in a catering setup.

Jobs

Individual units or projects within job costing systems, where costs are tracked separately to determine profitability.

Meals

Food that is prepared and served to individuals or groups, often at set times of day.