Which of the Following Is an Example of External-Operational Communication

question 25

Multiple Choice

Which of the following is an example of external-operational communication?

• A) Discussions held by the senior management to determine the goals and processes of a business
• B) Orders and instructions issued by supervisors to employees about handling irate customers
• C) Discussion between the CEOs of two companies regarding a possible merger of their companies
• D) Employees' reports concerning sales, production, inventories, finance, and maintenance
• E) Messages written by employees to their supervisors regarding the progress of their work

---

Definitions:

Long-Term Storage

The phase of memory in which information is retained for extended periods, potentially for a lifetime.

Recency Effect

In free recall, the tendency to recall items at the end of the list more readily than those in the middle.

Memory Consolidation

The biological process through which memories are transformed from a transient and fragile status to a more permanent and robust state; according to most researchers, consolidation occurs over the course of several hours.

Primacy Effect

In free recall, the tendency to recall the first items on the list more readily than those in the middle.