A Customer Service Representative in Nebraska Who Loses His Job

question 227

Multiple Choice

A customer service representative in Nebraska who loses his job because the company relocated the customer service department to India represents an example of

• A) frictional unemployment.
• B) structural unemployment.
• C) cyclical unemployment.
• D) seasonal unemployment.

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Definitions:

RERUN Strategy

A conflict resolution technique that entails Reflect, Explain, Reason, Understand, and Negotiate.

Defensiveness

A reaction aimed at protecting oneself from criticism, harm, or blame, often by justifying actions or denying responsibility.

Common Ground

A basis of mutual interest or agreement found between differing parties during a discussion or negotiation.

Cultural Beliefs

The values, ideas, ethics, and norms shared by a group of people, which influence their behaviors and attitudes.