A Customer Service Representative in Nebraska Who Loses His Job

question 227

Multiple Choice

A customer service representative in Nebraska who loses his job because the company relocated the customer service department to India represents an example of

• A) frictional unemployment.
• B) structural unemployment.
• C) cyclical unemployment.
• D) seasonal unemployment.

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Definitions:

Immediate Environment

The direct surroundings and conditions in which an organization operates, including factors that have immediate impact on its performance and decision-making processes.

Larger Environment

The broader context or setting in which something exists or occurs, including social, economic, and ecological factors.

Strategic Facets

The various dimensions or aspects of strategy that influence an organization's direction and decision-making processes.

Sustainability Lens

The evaluation of actions, decisions, and policies based on their long-term impact on environmental, social, and economic elements.