Recently "Call Centers" Have Mushroomed in Countries Like India,China,and Philippines

question 7

Essay

Recently "Call Centers" have mushroomed in countries like India,China,and Philippines due to the outsourcing by many Western countries.What are the benefits and disadvantages to this method of sourcing? What factors should be taken into account when deciding to outsource?

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Definitions:

Clients and Customers

Individuals or entities that purchase products or services from a business, playing a crucial role in the company's success.

Organization Culture

The shared values, beliefs, and norms that influence the behavior and practices of individuals within an organization.

Basic Values

Fundamental beliefs or principles that guide an individual's or group's behavior and decision-making.

Chief Executive's Discretion

The extent to which a chief executive can make independent decisions without needing approval from others, often within the scope of their authority and responsibility.