A Queuing Theory Analysis for the Department of Motor Vehicles

question 40

Multiple Choice

A queuing theory analysis for the Department of Motor Vehicles determines that customers typically wait for 8 minutes and that the agency should strive never to exceed more than 5 customers in a single line.An analysis comes up with a value for P of 0.125.What does this P value mean?

• A)that customers will wait an average of 12.5 minutes
• B)that the chances that a customer will need to wait for more than 5 people in line are 1 in 8
• C)that customers will wait an average of 0.125 minutes
• D)that the chances that a customer will need to wait for more than 5 people in line are 1 in 12.5

---

Definitions:

Certification Election

A process supervised by a regulatory body that allows employees to vote on whether or not they wish to be represented by a labor union.

Landrum-Griffin Act

The Landrum-Griffin Act, formally known as the Labor-Management Reporting and Disclosure Act of 1959, is a U.S. law that aims to protect union members' rights and promote labor democracy through regulating union administration.

National Labor Unions

Federations or organizations that represent the collective interests of workers across various sectors at the national level.

Taft-Hartley Act

A federal law established in 1947 in the United States, which limits the actions and authority of labor unions.