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University (Scenario) Gina Is a Dean at Polydor College, a School with School

question 138

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University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the Physics Department has only one faculty member who is a woman and one who is a member of a minority group. Gina has been meeting with the department chair to address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour "Hassle Line" with highly trained people to answer questions and solve problems. She hopes to have her Hassle Line employees function within a customer responsive culture.
-Gina sees her school's greatest opportunity to increase enrollment in prospective students who were born in the 1980s and early 1990s. What term describes these prospective students?

Definitions:

Observational Learning

The process of learning behaviors by watching and imitating others, also known as modeling.

Operant Conditioning

It describes a method of learning that employs rewards and punishments for behavior, focusing on the effects of external stimuli on action.

Classical Conditioning

A conditioning process where pairing two stimuli repeatedly results in a response that was initially caused by the second stimulus being later caused by the first stimulus alone.

Latent Learning

A form of learning that occurs without obvious reinforcement or visible behavior change until there is a motive to demonstrate it.