When a Customer Gets Frustrated from Being Put on Hold

question 91

Multiple Choice

When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?

• A) timeliness
• B) consistency
• C) convenience
• D) courtesy

Grasp the theoretical foundations relating to teams, such as the I-P-O model, organizational trust, and systems theory.

Identify the dynamics of team self-management and autonomy through Hackman's framework.

Acknowledge the relationship between personality traits and team effectiveness.

Understand the rationale behind the formation of teams for task performance in organizations.

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Definitions:

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment, demonstrating competence and ethical standards.

Ethics

The study of what is right and wrong, encompassing moral principles that govern a person's behavior or the conducting of an activity.

Extra Mile

Going beyond what is required or expected in order to achieve excellence or demonstrate commitment.

Free Services

Services offered without charge to the recipient, often as part of a promotional, charitable, or business model.