Product Quality and Service Quality Are Two Different Things

question 55

True/False

Product quality and service quality are two different things.

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Definitions:

Rationalization

The process of explaining one's behavior or decisions with plausible reasons, often to hide true motives.

Reaction Formation

A defense mechanism where an individual unconsciously replaces unacceptable impulses with their opposites.

Forbidden Impulse

A desire or thought that is repressed or deemed unacceptable by societal standards or personal conscience, often explored in psychoanalytic theories.

Displacement

A redirection of an impulse from a channel that is blocked into another, more available outlet.