Courtesy and Timeliness Are Measures of ________

question 74

Multiple Choice

Courtesy and timeliness are measures of ________.

• A)product quality
• B)service quality
• C)product appeal
• D)service cost

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Definitions:

Monotone

A continuous, unvarying pitch or tone of voice that can make speech sound dull and unengaging.

Oral Report

A verbal presentation of information or findings typically delivered in front of an audience.

Objective

A specific, measurable, attainable, relevant, and time-bound goal that an individual or organization strives to achieve.

Visuals

Graphics, images, or videos used to complement or enhance communication by providing a visual representation of information.