When a Customer Gets Frustrated from Being Put on Hold

question 91

Multiple Choice

When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?

• A) timeliness
• B) consistency
• C) convenience
• D) courtesy

---

Definitions:

Disjunction

A logical operation that yields a true statement if at least one of its component statements is true.

Tautological Disjunct

A component of a logical statement that repeats the same information in different words, making it unconditionally true.

Tautology

A statement in logic that is true in every possible interpretation or a redundant statement that does not add new information.

Truth Table

A truth table is a mathematical table used in logic to determine whether a proposition is true or false for all possible logical variables.