Good Management Strives for ________

question 87

Multiple Choice

Good management strives for ________.

• A)low efficiency and high effectiveness
• B)high efficiency and low effectiveness
• C)high efficiency and high effectiveness
• D)moderate efficiency and moderate effectiveness

Grasp the importance of customer relationship management and the role of customer portfolios.

Realize the significance of word-of-mouth in acquiring new customer relationships.

Understand how net promoter scores indicate customer satisfaction and its impact on profitability.

Acknowledge the comparative profitability of long-term versus short-term customer relationships.

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Definitions:

Cash Outflow

The movement of money out of a business, resulting from expenses or investments.

Accounts Receivable

Outstanding amounts due from clients to a company for products sold or services utilized, awaiting payment.

Cash Collected

The total amount of money received by a company during a specific period.

Sales Reported

The total revenue recognized from selling goods or services, as documented in financial statements or reports.