What Does a Company's Prompt, Courteous, and Helpful Answering of a Telephone

question 109

Multiple Choice

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

• A)The company has high prices.
• B)The company is wasting resources on telephone operators.
• C)The company is responsive to the customer's needs.
• D)The company has low prices.

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Definitions:

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An emotional state of desire for a specific outcome to occur, often accompanied by a sense of optimism.

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