Lessons That EBay and Genpact Learned from the BPO Implementation

question 68

Multiple Choice

Lessons that eBay and Genpact learned from the BPO implementation include each of the following except:

• A) Manage change by securing the commitment of senior leaders
• B) Set realistic expectations and manage them actively
• C) Focus on minimizing costs
• D) Anticipate risks and formulate a plan for mitigating them