DIRECTV's Business Model Is Based on Great Customer Service,attracting New

question 4

Multiple Choice

DIRECTV's business model is based on great customer service,attracting new customers,and preventing __________,in which customers switch to a competitor's service.

• A)SCM
• B)CRM
• C)customer churn
• D)customer downsizing

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Definitions:

Concept Formation

The process by which individuals learn to categorize and cluster information based on common characteristics, leading to the creation of concepts.

Tentative Conclusions

Preliminary findings or conclusions that are not final and are subject to further validation or revision based on additional evidence or analysis.

Differentiates

To recognize or ascertain the distinctions between two or more things or to make something distinct or specific in character.

Reflective Thinking

The process of carefully considering one’s own experiences and behavior in order to learn and improve.