How Effective Was United Airlines (UAL)initial Response to the Viral

question 72

Multiple Choice

How effective was United Airlines (UAL) initial response to the viral threats from David Carroll's Internet campaign against their poor customer service?

• A)UAL was unprepared and clueless.
• B)UAL accepted responsibility for the damage,but their response was only slightly effective.
• C)Customer service representatives quickly resolved the complaint before the video went viral.
• D)UAL was well-prepared to counter negative publicity from negative viral videos.

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Definitions:

Transphobia

The fear, hatred, disbelief, or mistrust of people who are transgender, nonbinary, or don't conform to traditional gender norms.

Heteronormativity

A concept that describes the societal norm that assumes heterosexuality as the default or normal sexual orientation, often marginalizing non-heterosexual relationships and identities.

Heterosexuality

A romantic or sexual inclination towards people of a different sex.

Pansexuality

A sexual orientation characterized by the potential for attraction to individuals regardless of their gender or gender identity.