Businesses Can Use Online Communities as a Platform for All

question 10

Multiple Choice

Businesses can use online communities as a platform for all of the following except:

• A)prospecting for customers
• B)identifying customer perceptions by conducting surveys
• C)providing support services to customers,such as by answering questions
• D)encouraging customers to share their positive perceptions with others;e.g. ,word of mouth

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Definitions:

Outgoing Mail Server

A server that handles the sending of emails from an email client to the recipient's email server.

Internet Router

A device that forwards data packets between computer networks, creating an overlay internetwork.

Social Bookmarking Site

A platform where users can save, organize, and manage links to various websites and articles, generally with the aim of sharing these resources with others.

Accessibility Advocate

An individual or entity that promotes the inclusion of accessibility features in software/products to assist individuals with disabilities.