If a Company Wanted to Learn How Customers Feel About

question 38

Multiple Choice

If a company wanted to learn how customers feel about their products,the most appropriate metric would be to track the __________.

• A)number of positive vs.negative blogs posts and videos about the company and their products
• B)number of visitors who arrive at its Web site from a tweet or the company's Facebook fan page
• C)sales of competing and substitute products
• D)number of service calls and complaint calls

---

Definitions:

Motor Neurons

Nerve cells forming part of the nervous system that transmit signals from the brain and spinal cord to muscles or glands, causing them to act.

Interneurons

Neurons within the brain and spinal cord; they communicate internally and process information between the sensory inputs and motor outputs.

Sensory Neurons

Neurons that transmit sensory information from the body's periphery to the central nervous system.

Sensory Neurons

These are nerve cells that are responsible for converting external stimuli from the environment into internal electrical impulses.