Long Lines Frustrate Customers

question 2

True/False

Long lines frustrate customers.Some studies show that at least one in 100 customers will abandon a long line,leaving the store without completing a purchase.

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Definitions:

Amygdala

A region of the brain involved in experiencing emotions, particularly fear and aggression, and processing emotional memories.

Emotional Expression

The way individuals convey their feelings and emotions through words, facial expressions, body language, and other behaviors.

Short-Term Memory

The capacity of the brain to hold a small amount of information in an active, readily available state for a short period of time.

Overactivity

The condition of being more active than is usual or desirable, often leading to restlessness or hyperactivity.